Betzerk's Privacy Policy —
Your Data, Our Responsibility

Welcome to the Privacy Policy of Betzerk (betzerk.biz). This policy explains what information we collect when you use the Betzerk platform, how we store it, and what we use it for.

By accessing our website or creating an account, you automatically agree to this Privacy Policy. This policy forms an integral part of our Terms & Conditions.

As a responsible online gaming platform, Betzerk places the highest importance on user privacy. We believe your personal information is your asset, and protecting it is our ethical obligation. That is why Betzerk always operates in accordance with international data protection standards.

Betzerk only collects information that is genuinely necessary to provide our services. We do not believe in gathering excessive or unnecessary data.

Information Collected at Registration

• Full Name (as per National ID)
• Date of Birth
• Email Address
• Mobile Number
• Permanent and current address
• Nationality & country

Information Collected for Identity Verification (KYC)

• Copy of national ID or passport
• Driving license (where applicable)
• Utility bill or bank statement (for address verification)
• Selfie or live photo (if required)

Transaction Information

• Deposit & withdrawal history
• Payment Methods (mobile banking number, crypto wallet)
• Gaming history & betting records

Automatically collected information

When you use Betzerk, the following information is collected automatically:

Betzerk uses collected data solely for the specific purposes listed below. Your data is never used for any other purpose.

• Account management: Your data is used for registration, login, password reset, and account verification.
• Payment Processing: Financial information is required to successfully process deposits and withdrawals.
• Customer Support: Our support team uses your information to resolve complaints and issues.
• Fraud prevention: Data is analyzed to detect suspicious activity and ensure compliance with AML policies.
• Legal Obligations: Certain information may need to be shared when required by regulatory authorities.
• Service Improvement: User behavior is analyzed to improve the gaming experience.
• Promotional Communications: Promotional offers and bonus information are only sent with your consent.

Betzerk uses cookies on its website. Cookies are small text files stored in your browser that help improve website functionality.

Types of cookies we use

Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may cause some website features to stop working properly.

Betzerk does not typically share your information with third parties. However, limited data may be shared in the specific circumstances outlined below:

• Payment Processors: Necessary information is shared with payment gateways (Mobile Pay, Nagad, Rocket) to process transactions.
• KYC Verification Services: We work with licensed KYC service providers for identity verification.
• Legal Authorities: We may be required to disclose your data in response to a court order or a lawful request from a government authority.
• Licensing Authority: We are required to submit specific reports to regulatory authorities to maintain our gaming license.
• Business succession: In the event of a company merger or acquisition, your data may be transferred to the new owner. You will be notified in advance if this occurs.

Betzerk follows the highest industry standards to protect your information. The key aspects of our security framework are outlined below:

Technical Safeguards

• 256-bit SSL encryption with TLS 1.3 protocol
• PCI DSS Level 1 standard for financial information
• Two-factor authentication (2FA) support
• Firewall & Intrusion Detection System
• Regular Penetration Testing
• Data encryption both at-rest and in-transit

Organisational Safeguards

• Only authorized personnel may access personal information
• All staff receive data protection training
• Users will be notified within 72 hours in the event of a data breach
• Annual third-party security audits are conducted

Data Retention Period

We retain your data only for as long as necessary. Even after account closure, certain information may be kept for up to 5 years due to legal obligations.

As a Betzerk user, you have the following rights over your own data:

• Right to Access: You have the right to know what personal information we hold about you and to receive a copy of it.
• Right to Rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted. However, some data may need to be retained due to legal obligations.
• Right to restrict data processing: You may request that we limit how your data is used for specific purposes.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.
• Right to Data Portability: You may request your information in a machine-readable format.

To exercise any of the rights listed above support@betzerk.biz to send us an email. We typically respond within 30 days.

Betzerk is strictly prohibited for users under 18. We do not knowingly collect any personal information from minors.

Age is verified at registration, and additional verification documents may be requested in suspicious cases. If a minor's account is identified, it will be suspended immediately and any collected data will be deleted.

Betzerk reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email (7 days before the change takes effect)
• A banner notice will be displayed on the website homepage
• The "Last Updated" date at the top of this page will change

Continued use of Betzerk after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request that your account be closed.

For any privacy-related questions, concerns, or complaints, reach out to us directly. We're always ready to help.

• Email: support@betzerk.biz
• Live Chat: Available 24/7 (after login)
• Response time: Typically within 24–48 hours

If your complaint is not resolved through our customer support team, you may escalate it to our licensing authority. We are always committed to fair and transparent outcomes.